XpandX fabric construction sheds heat quickly, wicks moisture away, and evaporates that moisture extremely quickly. 3D comfortable anti-bacterial seat pad. Flatlock seams construction for a smooth and comfortable fit. Stretchable mesh braces.
Valuesbig believes on a well defined returns policy
which allows buyer to return goods or even cancell order in following
scenarios;
- Product materially different from what you
ordered.
- Item (s) damaged during transit.
- Shipment was missing items or
accessories.
- Shipment received late (does not apply in
case both buyer and seller has agreed to it)
- (Delivery receipt showing that item has been
received at least
7 days late from the expected delivery date.
In case one of above condition apply, shipment
charges are always borne by Seller. Valuesbig Marketplace will email shipping
label to Buyer.
In all other cases where buyers and seller
both mutually agrees i.e Buyer changes his minds after purchase, return shipping
charges are borne by the buyer. However, some of our top sellers have even more
gracious policy of Free Returns. Buyers please check Specific Seller Return
Policy to know more.
Return an
item
Before you start a return, please check
details like return shipping address and packaging etc and details of our Return Policy displayed on Product Page.
To return an item for a refund or
replacement:
- Go to Account Setting and select item which
you need to return.
- Select return this item and narrate reason
for return. Your feedback will improve seller quality and service and in turn,
will also bring efficiency in our marketplace.
- If you want to document the condition of
returned item so that you may handle any dispute later-on, you may upload photos
of item (s) you would like to return as evidence. We have added useful features
in our return section for adding photos.
- You must either close the order by clicking Confirm Receipt in Delivery Confirmation Request within 10 days from shipment date Or Open Return and
Refunds within this period. You must
return the item within 10 working days of your return/replacement
request.
- In case there is an issue with your order as
mentioned above, Valuesbig will send you free return shipping label in your
registered email. So keep checking your email.
- In case seller offers free
returns/replacement, you can ask him for authorization to book shipment on his
courier account OR to provide seller free return shipping label. You may find
free return shipping label inside your original shipment based on Seller Return
Policy.
- You can also work out a solution directly
with seller to return an item. This will help seller to maintain their seller
rating.
- As per your request, the seller either ships
replacement within
10 Working
days
of receiving the returned item in good shape or requests
Valuesbig to process refund.
- Valuesbig will process all refund requests
within
5
working days
.
- If you are returning an item because it did
not match description or it is materially different from what you ordered,
Valuesbig Money Back Guarantee may help you instead. For more information,
please visit our section
- In case you get a favorable decision in Money
Back Guarantee Claim, return shipping will always be borne by the seller.
- You can always ask us to step-in and Lodge Money Back Guarantee Claim, in case Seller does not provide solution
within
10 days of
opening dispute.
- We would ascertain your claim
and ask the seller to provide any defence arguments. However, Valuesbig would
make a decision within 14 days of such claim escalation to us and would process
refunds (if any) within one week of its decision.
Please note that refunds to credit card may take upto 30 days to
process.
Note to Sellers: Shipping
label which Valuesbig Marketplace will send to Buyer, are always on Seller account.
PLEASE NOTE:
SELLER RETURN POLICY WILL SUPERSEDE THIS POLICY IF IT OFFERS MORE GRACIOUS TERMS TO BUYER.
Receiving Your Item – Your Insurance!
Please allow up to 24 working hours for your order to be processed and the item dispatched. First Class services by courier (most deliveries are by courier) will then take 1-2 working days after being dispatched (Monday to Friday only)
DELIVERY RATES
Royal Mail: Standard first Class Small Parcel: £3.85
Royal Mail: Signed For First Small Parcel: £4.85
product Shipping: £0.87
DELIVERY TIMES
Delivery by courier is normally on a Monday – Friday within 48 hours of confirmed cleared payment funds. If payment is received over a public holiday or weekend, please allow a few more days. Heavy items are normally delivered on a specific delivery date by prior arrangement by phone. Small items are sent by Royal Mail and are typically delivered from 1 – 5 days after confirmed received clearance of funds.
Last updated: September 03, 2021
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to www.dekosports.co.uk.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@valuesbig.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
DEKO SPORTS UK LTD
14 Business Village,
Wexham Road, Slough
SL2 5HF. England
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@valuesbig.com
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