Cancellation, return and size change policy
Can I return a product?
Most products purchased at maximo-moto.com and at Máximo-Moto stores can be returned, provided they retain the original packaging and are in perfect condition . Including accessories, documentation and original packaging, otherwise the good will suffer depreciation.
In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those customized products will not be accepted.
You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Once the merchandise is received in our warehouse, and after checking the status of it, the amount will be refunded, according to the payment method made by the customer, except in cash, which will be refunded by bank transfer and, In any case, within a period not exceeding 14 calendar days from the receipt of the returned merchandise. The direct cost of the return of the good will be borne by the customer as collected in the LGCU.
Can I change a product?
Most of the products purchased at maximum-moto.com can be changed, as long as they keep the original packaging and are in perfect condition . There are some exceptions and certain deadlines to make the return.
In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those customized products will not be accepted.
You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Once the merchandise is received in our warehouse, and after checking the status of it, the change will proceed. The direct cost of the return of the good will be borne by the customer as collected in the LGCU.
FIRST FREE CHANGE IN PENINSULA AND BALEARIC
The first change will be totally free for purchases made in the Peninsula and the Balearic Islands that exceed 50 euros. It will not be valid for the Canary Islands, Ceuta, Melilla, Azores and Madeira.
Only one change process per order will be accepted.
What are the terms of return or exchange of a product?
The return deadlines that are detailed below will start counting from the delivery of the order:
30 calendar days: for all products on our website
15 calendar days: for products with defect or tare.
In purchases made from December 1 to January 7, changes and returns may be made until February 15.
The product must be unused, unassembled and in perfect condition. Including accessories, documentation and original packaging, otherwise the good will suffer depreciation. In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those customized products will not be accepted.
How do I make the return or exchange?
Contact our Customer Service +34 961 213 961 or customersupport@maximo-moto.com where they will inform you of how to start the change process or personally, at the Máximo-Moto stores in Valencia or Zaragoza.
Once the merchandise is received in our warehouse, and after checking the status of it, the amount or exchange will be refunded.
For returns, the direct cost of the return of the good will be borne by the customer as collected in the LGCU
Expenses arising from transportation, and which will not be reimbursed, will be subject to the following conditions:
- The return of the order in a Maximum-Moto Shop in Valencia and Zaragoza does not generate any expenses.
- Less than 50 euros, only the amount of the items will be refunded.
- Over 50 euros, an amount of 6 euros will be subtracted in the peninsula and the Balearic Islands. For Europe, consult customer service. The refund, in this case, will be made through transfer or PayPal.
What if I receive the order and the product has a defect or tare?
First of all you must take some proof photos of the defect and send them to customersupport@maximo-moto.com or by WhatsApp +34 602 222 355 along with your contact information.
Once the product is analyzed and the defect is checked, Máximo-Moto will take care of the postage corresponding to the recovery of the defective item and the shipment of the correct item.
The maximum period to request the exchange or return of the defective item is 15 business days from the date of receipt of the order.
And if the product does not match the order placed?
Máximo-Moto.com will take care of all expenses. Both the collection of the wrong product and the delivery costs of the correct order.
You will not carry out any reshipment of merchandise until the product subject to return or exchange in our warehouses has been verified, as well as the condition of the packaging and its accessories.
OUR RETURN SHIPPING ADDRESS
MAXIMO MOTO VALENCIA
Telephne: +34 961 21 39 61
Address: Calle Linares No.21
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