Valuesbig believes on a well defined returns policy
which allows buyer to return goods or even cancell order in following
scenarios;
- Product materially different from what you
ordered.
- Item (s) damaged during transit.
- Shipment was missing items or
accessories.
- Shipment received late (does not apply in
case both buyer and seller has agreed to it)
- (Delivery receipt showing that item has been
received at least
7 days late from the expected delivery date.
In case one of above condition apply, shipment
charges are always borne by Seller. Valuesbig Marketplace will email shipping
label to Buyer.
In all other cases where buyers and seller
both mutually agrees i.e Buyer changes his minds after purchase, return shipping
charges are borne by the buyer. However, some of our top sellers have even more
gracious policy of Free Returns. Buyers please check Specific Seller Return
Policy to know more.
Return an
item
Before you start a return, please check
details like return shipping address and packaging etc and details of our Return Policy displayed on Product Page.
To return an item for a refund or
replacement:
- Go to Account Setting and select item which
you need to return.
- Select return this item and narrate reason
for return. Your feedback will improve seller quality and service and in turn,
will also bring efficiency in our marketplace.
- If you want to document the condition of
returned item so that you may handle any dispute later-on, you may upload photos
of item (s) you would like to return as evidence. We have added useful features
in our return section for adding photos.
- You must either close the order by clicking Confirm Receipt in Delivery Confirmation Request within 10 days from shipment date Or Open Return and
Refunds within this period. You must
return the item within 10 working days of your return/replacement
request.
- In case there is an issue with your order as
mentioned above, Valuesbig will send you free return shipping label in your
registered email. So keep checking your email.
- In case seller offers free
returns/replacement, you can ask him for authorization to book shipment on his
courier account OR to provide seller free return shipping label. You may find
free return shipping label inside your original shipment based on Seller Return
Policy.
- You can also work out a solution directly
with seller to return an item. This will help seller to maintain their seller
rating.
- As per your request, the seller either ships
replacement within
10 Working
days
of receiving the returned item in good shape or requests
Valuesbig to process refund.
- Valuesbig will process all refund requests
within
5
working days
.
- If you are returning an item because it did
not match description or it is materially different from what you ordered,
Valuesbig Money Back Guarantee may help you instead. For more information,
please visit our section
- In case you get a favorable decision in Money
Back Guarantee Claim, return shipping will always be borne by the seller.
- You can always ask us to step-in and Lodge Money Back Guarantee Claim, in case Seller does not provide solution
within
10 days of
opening dispute.
- We would ascertain your claim
and ask the seller to provide any defence arguments. However, Valuesbig would
make a decision within 14 days of such claim escalation to us and would process
refunds (if any) within one week of its decision.
Please note that refunds to credit card may take upto 30 days to
process.
Note to Sellers: Shipping
label which Valuesbig Marketplace will send to Buyer, are always on Seller account.
PLEASE NOTE:
SELLER RETURN POLICY WILL SUPERSEDE THIS POLICY IF IT OFFERS MORE GRACIOUS TERMS TO BUYER.
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